FAQs
Ordering & Lead Time
What is your minimum order quantity (MOQ)?
We have no minimum order quantities—whether you need a single prototype piece or tens of thousands of production parts, we can accommodate your run size.
On our website we work with a "first come, first serve" system. This means that a product may become sold out after you have put it in your basket. To avoid disappointment, we advise you to complete your order as soon as possible.
During checkout, do you get the message "Authorization failed" when you pay with a credit card? If so, delete your cookies, use an alternative browser, or try a different payment method.
During checkout, do you get the message "Authorization failed" when you pay with a credit card? If so, delete your cookies, use an alternative browser, or try a different payment method.
Materials & Design Support
What materials do you work with?
Elastomers: Silicone, EPDM, Nitrile, Neoprene, Viton, and more
Plastics: ABS, Nylon, POM, Polyethylene, Polypropylene, PTFE, FDA-grade polymers, and custom blends upon request
Plastics: ABS, Nylon, POM, Polyethylene, Polypropylene, PTFE, FDA-grade polymers, and custom blends upon request
Do you offer design assistance?
We’re sorry to hear that your package hasn’t been delivered yet, but don’t worry. Always check the tracking link you received via e-mail. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address.
Yes. Our DFM (Design for Manufacturability) service helps optimize geometry, material selection, and tooling strategies to reduce cost and improve performance. We provide wall-thickness & draft analysis, mold-flow guidance, and prototype validation.
Yes. Our DFM (Design for Manufacturability) service helps optimize geometry, material selection, and tooling strategies to reduce cost and improve performance. We provide wall-thickness & draft analysis, mold-flow guidance, and prototype validation.
Quality & Ongoing Support
How do you ensure part quality and what support is available after delivery?
Quality Assurance: First-Article Inspections, real-time SPC monitoring, and full lot traceability with batch records and inspection reports.
Ongoing Support: Your dedicated account manager handles reorder assistance, technical inquiries, field-performance feedback, and continuous process improvements to keep your operations running smoothly.
Ongoing Support: Your dedicated account manager handles reorder assistance, technical inquiries, field-performance feedback, and continuous process improvements to keep your operations running smoothly.